Terms & Conditions

OBJECT

The present conditions are intended to define the General Conditions of Sale between LUZA and the User, from the act of purchase to the various services provided by
LUZA, such as payment methods and delivery conditions for orders.

ORDERS

The User can place his order online at www.luza.pt. In order to successfully complete your order, certain personal data such as your e-mail address, name, address,
telephone, etc. will be required. The User must fill in all mandatory fields for this purpose. When making an online purchase, the User expresses his acceptance, fully and completely, of the general conditions of sale, prices and description of the products contemplated in this transaction.

DELIVERY

For addresses in mainland Portugal and Spain, delivery is made in 3 to 4 working days after dispatch of the order.

Azores and Madeira: Delivery made between 5 to 10 working days (after dispatch).

Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland,  France (Metropolitan and Corsica), Greece, Netherlands, Italy, Luxembourg, Poland, United Kingdom (except Channel Islands), Sweden, Lithuania, Hungary, Latvia, Czech Republic, Romania: 5 to 7 working days (after dispatch).

Ireland: Delivery made between 8 to 10 working days (after dispatch).

Balearic and Canary Islands: Delivery between 5 to 7 working days (after dispatch).

PAYMENT

LUZA has different payment methods at your disposal: PayPal, ATM reference, Bank Transfer and account deposit.

PRICE POLICY

Prices must be understood in Euros, with taxes and fees included. All prices shown include VAT (where applicable) at the legal rate in force. LUZA reserves the right to change prices and specifications without prior notice.

EXCHANGES AND RETURNS

You have 30 days after your purchase to exchange / return an item by registered mail to Del C Ávila Unipessoal, Lda.

Rua Estamparia de Lavadores, 1306
4400-453 Canidelo, Vila Nova de Gaia

The refund will be processed after receiving the returned items and respective evaluation by the Quality Department using the same payment method used when purchasing.

Luza does not take care of shipping costs when returning or exchanging items, even if the purchase was made during a freeshipping campaign.

WARRANT

Equipment and accessories have a warranty period of 2 years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the warranty certificate and / or proof of purchase (invoice) duly completed.

Parts with defects caused by abnormal wear, improper installation, bad weather, electrical discharges, negligence or accidents, mishandling, infiltration of moisture / liquids, use of non-original accessories and technical interventions by unauthorized personnel are considered outside the warranty conditions.

PRIVACY POLICY

By accessing and using the LUZA website, the User is consenting to acceptance and respect for the conditions described in the Privacy Policy section.
LUZA is committed to protecting your privacy and making your shopping experience as pleasant as possible. This declaration is only applicable to the LUZA website, regulating the collection and processing of our customers' personal data. By browsing the LUZA website, you are accepting the practices described in this statement.

INTELLECTUAL PROPERTY

All content presented on this website is the exclusive property of LUZA.

APPLICABLE LAW AND COMPETENCE

Portuguese law applies to these General Sales Conditions. In the absence of resolution by agreement of the parties, any dispute arising from the General Conditions of Salementioned above will be submitted to the competent Portuguese court.

COLLECTION OF YOUR PERSONAL DATA

Your data is collected for two reasons:
1st. Processing your order
2nd. Providing better service
We will send you emails to keep you updated on the status of your orders.

Personal data collected by LUZA
1 – E-mail address;
2 – Name;
3 – Address (es): Home and / or work;
4 – Telephone Number;
5 – Country and / or City

USE OF YOUR PERSONAL DATA

LUZA collects and uses your personal data to manage the www.luza.pt website and to provide you with services that have been requested. Your personal data is also used to inform you of new products and / or services available on our page and from our affiliates. You can also be contacted through questionnaires and surveys, to get your opinion about the services provided or about new services that we may come to offer.

LUZA does not sell or make its customers' data available to third parties. However, you may be contacted on behalf of business partners about certain offers that may be of interest to you. In these cases, the personal data that identifies you (name, email, address and telephone number) will not be transferred to third parties, but shared with
partners who will help us to develop statistical analyzes (via email or letter), customer service or deliveries / collections. All of these intermediary partners are prohibited from using your data for purposes other than those listed above and are also obliged to maintain their confidentiality.

LUZA does not use or disclose personal information without your explicit consent.

LUZA keeps a record of the pages that our customers visit within the website www.luza.pt to determine which services / products are most requested. The data collected is used to provide targeted services to customers who demonstrate an interest in certain areas of our site / product.

LUZA only provides your information, without your consent, if required by law or if in good faith you believe that this action is necessary:
(a) According to some law decrees or legal notices on LUZA or the website;
(b) Protect and defend LUZA's rights and property;

(c) Take action under special circumstances to protect users of www.luza.pt or the general public.

SECURITY OF YOUR PERSONAL DATA

LUZA keeps the personal information you provide to us on servers that are in a safe environment, protected from unauthorized access, use or disclosure.

CHANGES TO THE DOCUMENT
LUZA may occasionally amend this statement and its Privacy Policy to reflect the company’s image and customer feedback. We encourage our customers to periodically
review our Privacy Policy, to be updated on how LUZA protects their information.

CONTACTS

LUZA appreciates your comments regarding this Privacy Policy. If you believe that Luza does not comply with this statement, please contact us. We will try to evaluate your suggestion and respond to you as soon as possible.